File #: Int 0485-2024    Version: * Name: Requiring the 311 customer service center to provide assistance relating to affordable internet programs.
Type: Introduction Status: Committee
Committee: Committee on Technology
On agenda: 2/28/2024
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide assistance relating to affordable internet programs
Sponsors: Julie Won, Jennifer Gutiérrez, Julie Menin, Gale A. Brewer, Shahana K. Hanif, Sandra Ung, Farah N. Louis, Lincoln Restler
Council Member Sponsors: 8
Summary: This bill would require the 311 customer service center to provide assistance and information to callers relating to affordable internet programs, including but not limited to providing information on affordable internet programs, such as eligibility requirements, and instructions on how to apply for affordable internet programs.
Attachments: 1. Summary of Int. No. 485, 2. Int. No. 485, 3. February 28, 2024 - Stated Meeting Agenda, 4. Hearing Transcript - Stated Meeting 2-28-24, 5. Committee Report 4/25/24

Int. No. 485

 

By Council Members Won, Gutiérrez, Menin, Brewer, Hanif, Ung, Louis and Restler

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide assistance relating to affordable internet programs

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:

§ 23-308 Affordable internet programs. a. Definitions. As used in this section, the term “affordable internet program” means a program that provides discounts to households to help pay for broadband internet service or internet connected devices.

b. The 311 customer service center shall provide assistance relating to affordable internet programs to individuals who call the 311 customer service center. Such assistance shall include, but need not be limited to, providing information on affordable internet programs, including eligibility requirements for such programs, and instructions on how to apply for affordable internet programs.

§ 2. This local law takes effect 30 days after it becomes law.

 

 

 

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