NYC Council Introduction 584

intro.nyc/0584-2024 2024-2025 Legislative Session Enacted
Providing an estimated wait time to 311 call center customers.
Sponsored by Eric Dinowitz
Introduced: March 7, 2024

This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025.

Approved by Committee May 23, 2024

Committee on Technology Votes 3:0:0
Jennifer Gutiérrez (Affirmative)
Erik D. Bottcher (Affirmative)
Robert F. Holden (Affirmative)
Vickie Paladino (Absent)
Julie Won (Parental)

Approved by Council May 23, 2024

Votes 49:0:0
Adrienne E. Adams (Affirmative)
Diana I. Ayala (Absent)
Shaun Abreu (Affirmative)
Joann Ariola (Affirmative)
Alexa Avilés (Affirmative)
Chris Banks (Affirmative)
Joseph C. Borelli (Affirmative)
Erik D. Bottcher (Affirmative)
Justin L. Brannan (Affirmative)
Gale A. Brewer (Affirmative)
Selvena N. Brooks-Powers (Affirmative)
Tiffany Cabán (Affirmative)
David M. Carr (Affirmative)
Carmen N. De La Rosa (Affirmative)
Eric Dinowitz (Affirmative)
Amanda Farías (Affirmative)
Oswald Feliz (Affirmative)
James F. Gennaro (Affirmative)
Jennifer Gutiérrez (Affirmative)
Shahana K. Hanif (Affirmative)
Kamillah Hanks (Affirmative)
Robert F. Holden (Affirmative)
Crystal Hudson (Affirmative)
Rita C. Joseph (Affirmative)
Shekar Krishnan (Affirmative)
Linda Lee (Affirmative)
Farah N. Louis (Affirmative)
Kristy Marmorato (Affirmative)
Christopher Marte (Affirmative)
Darlene Mealy (Affirmative)
Julie Menin (Affirmative)
Francisco P. Moya (Affirmative)
Mercedes Narcisse (Affirmative)
Sandy Nurse (Affirmative)
Chi A. Ossé (Affirmative)
Vickie Paladino (Affirmative)
Keith Powers (Affirmative)
Lincoln Restler (Affirmative)
Kevin C. Riley (Affirmative)
Carlina Rivera (Parental)
Yusef Salaam (Affirmative)
Rafael Salamanca, Jr. (Affirmative)
Pierina Ana Sanchez (Affirmative)
Lynn C. Schulman (Affirmative)
Althea V. Stevens (Affirmative)
Sandra Ung (Affirmative)
Inna Vernikov (Affirmative)
Nantasha M. Williams (Affirmative)
Julie Won (Affirmative)
Kalman Yeger (Affirmative)
Susan Zhuang (Affirmative)