NYC Council Introduction 908
intro.nyc/0908-2023
2022-2023 Legislative Session
Providing an estimated wait time to 311 call center customers.
Status: Filed (End of Session)
Committee on Technology
Introduced: February 2, 2023
This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place by August 31, 2023.