NYC Council Introduction 587

intro.nyc/0587-2024 2024-2025 Legislative Session Mayor's Desk for Signature
Requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311 request and survey data each month.
Sponsored by Eric Dinowitz
Introduced: March 7, 2024

This bill would require the 311 customer service center to conduct customer satisfaction surveys after each individual call is deemed resolved, complete, or closed and provide the customer with an option to ask for the service request or complaint to be reopened. 311 would be required to publish information on its website every month illustrating the number of request or complaints that were received, the satisfaction and resolution rates of each agency, and the number of requests or complaints that an individual asked to be reopened.

Approved by Committee January 23, 2025

Committee on Governmental Operations, State & Federal Legislation Votes 9:0:0
Lincoln Restler (Affirmative)
Gale A. Brewer (Affirmative)
David M. Carr (Affirmative)
James F. Gennaro (Affirmative)
Jennifer Gutiérrez (Affirmative)
Shahana K. Hanif (Affirmative)
Vickie Paladino (Affirmative)
Lynn C. Schulman (Affirmative)
Inna Vernikov (Affirmative)

Approved by Council January 23, 2025

Votes 48:0:0
Adrienne E. Adams (Affirmative)
Diana I. Ayala (Affirmative)
Shaun Abreu (Affirmative)
Joann Ariola (Affirmative)
Alexa Avilés (Affirmative)
Chris Banks (Affirmative)
Joseph C. Borelli (Affirmative)
Erik D. Bottcher (Absent)
Justin L. Brannan (Affirmative)
Gale A. Brewer (Affirmative)
Selvena N. Brooks-Powers (Affirmative)
Tiffany Cabán (Affirmative)
David M. Carr (Affirmative)
Carmen N. De La Rosa (Affirmative)
Eric Dinowitz (Affirmative)
Amanda Farías (Affirmative)
Oswald Feliz (Affirmative)
James F. Gennaro (Affirmative)
Jennifer Gutiérrez (Parental)
Shahana K. Hanif (Affirmative)
Kamillah Hanks (Affirmative)
Robert F. Holden (Affirmative)
Crystal Hudson (Affirmative)
Rita C. Joseph (Affirmative)
Shekar Krishnan (Affirmative)
Linda Lee (Affirmative)
Farah N. Louis (Affirmative)
Kristy Marmorato (Affirmative)
Christopher Marte (Affirmative)
Darlene Mealy (Affirmative)
Julie Menin (Affirmative)
Francisco P. Moya (Affirmative)
Mercedes Narcisse (Affirmative)
Sandy Nurse (Affirmative)
Chi A. Ossé (Affirmative)
Vickie Paladino (Affirmative)
Keith Powers (Affirmative)
Lincoln Restler (Affirmative)
Kevin C. Riley (Affirmative)
Carlina Rivera (Affirmative)
Yusef Salaam (Affirmative)
Rafael Salamanca, Jr. (Affirmative)
Pierina Ana Sanchez (Affirmative)
Lynn C. Schulman (Affirmative)
Althea V. Stevens (Affirmative)
Sandra Ung (Affirmative)
Inna Vernikov (Affirmative)
Nantasha M. Williams (Affirmative)
Julie Won (Affirmative)
Susan Zhuang (Affirmative)

Sponsors: 19